Refund and Returns Policy
Overview
I want you to feel completely happy with your artwork. Every piece is created and handled with care, and if something isn’t quite right, I’m here to help.
All prints are made to order, meaning they are produced specifically for you after your purchase.
This policy follows the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Change of Mind (Online Orders)
Because all prints are made to order, the usual 14‑day cooling‑off period does not apply.
Made‑to‑order items are exempt under “goods made to the consumer’s specifications or clearly personalised.”
This means I cannot accept returns or cancellations if you change your mind after purchase.
Quality Checks
All prints are carefully checked before posting to ensure colour accuracy, sharpness, and overall quality. This includes a visual inspection of colour matching and a final check for any imperfections.
Non‑Returnable Items
The following items cannot be returned unless damaged or incorrect:
Made‑to‑order art prints
Framed prints
Custom or personalised artwork
Bespoke sizes or framing options
Damaged or Incorrect Items
If your print arrives damaged or incorrect, please contact me within 14 days and I will replace it straight away.
Customers are responsible for the cost of returning the item so it can be assessed and replaced.
Original Artwork
Original paintings and mixed‑media pieces are carefully packaged and fully insured for transit.
If an original artwork arrives damaged or not as described, please contact me as soon as possible — ideally within 14 days — with photos of the issue.
I will work with you to arrange a replacement (where possible) or an appropriate resolution.
Customers are responsible for the cost of returning the artwork so it can be assessed, unless the courier insurance claim requires the item to be returned for inspection.
Please check sizes, colours, and details carefully before ordering.
Colour Variation
Colours may vary slightly between what you see on your screen and the final print due to differences in device displays, lighting, and printing processes.
These minor variations are normal and not considered faults.
In‑Person Purchases
All in‑person purchases are final and non‑refundable unless the item is faulty or not as described.
Sale Items
In‑person sale items: non‑refundable for change of mind.
Online sale items: may be returned within 14 days only if they are not made‑to‑order.
Customers are responsible for return postage.
Returns Process
To request a return for a damaged or incorrect item, please contact me at:
📧 claire.graham.art@outlook.com
Once approved, I will provide instructions on how to return your item.
Items must be returned in original condition.
A deduction may be made if the item shows signs of excessive handling.
Refunds
Refunds are only issued if a replacement is not possible.
Refunds will be issued to your original payment method within 14 days of receiving the returned item or proof of return.
Overview
I want you to feel completely happy with your artwork. Every piece is created and handled with care, and if something isn’t quite right, I’m here to help.
All prints are made to order, meaning they are produced specifically for you after your purchase.
This policy follows the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Change of Mind (Online Orders)
Because all prints are made to order, the usual 14‑day cooling‑off period does not apply.
Made‑to‑order items are exempt under “goods made to the consumer’s specifications or clearly personalised.”
This means I cannot accept returns or cancellations if you change your mind after purchase.
Quality Checks
All prints are carefully checked before posting to ensure colour accuracy, sharpness, and overall quality. This includes a visual inspection of colour matching and a final check for any imperfections.
Non‑Returnable Items
The following items cannot be returned unless damaged or incorrect:
Made‑to‑order art prints
Framed prints
Custom or personalised artwork
Bespoke sizes or framing options
Damaged or Incorrect Items
If your print arrives damaged or incorrect, please contact me within 14 days and I will replace it straight away.
Customers are responsible for the cost of returning the item so it can be assessed and replaced.
Original Artwork
Original paintings and mixed‑media pieces are carefully packaged and fully insured for transit.
If an original artwork arrives damaged or not as described, please contact me as soon as possible — ideally within 14 days — with photos of the issue.
I will work with you to arrange a replacement (where possible) or an appropriate resolution.
Customers are responsible for the cost of returning the artwork so it can be assessed, unless the courier insurance claim requires the item to be returned for inspection.
Please check sizes, colours, and details carefully before ordering.
Colour Variation
Colours may vary slightly between what you see on your screen and the final print due to differences in device displays, lighting, and printing processes.
These minor variations are normal and not considered faults.
In‑Person Purchases
All in‑person purchases are final and non‑refundable unless the item is faulty or not as described.
Sale Items
In‑person sale items: non‑refundable for change of mind.
Online sale items: may be returned within 14 days only if they are not made‑to‑order.
Customers are responsible for return postage.
Returns Process
To request a return for a damaged or incorrect item, please contact me at:
📧 claire.graham.art@outlook.com
Once approved, I will provide instructions on how to return your item.
Items must be returned in original condition.
A deduction may be made if the item shows signs of excessive handling.
Refunds
Refunds are only issued if a replacement is not possible.
Refunds will be issued to your original payment method within 14 days of receiving the returned item or proof of return.
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